This Privacy Policy explains how Tailor's Touch handles personal information in connection with tailoring, alterations, garment remodelling, and upcycling services, including website inquiries and appointment-related communications.
Subject to legal limits, you may request access to the personal information we hold about you, ask for corrections to inaccurate details, and raise concerns about our handling of your information. Where a request cannot be fully granted, we will explain the reason in general terms.
To make a privacy request, provide enough information for us to identify the relevant records and describe the issue clearly. We may need additional details before responding, and we may decline or limit a request where the law allows or requires us to do so.
We retain personal information for the period needed to manage inquiries, complete projects, maintain business records, resolve disputes, and meet legal or tax obligations. When information is no longer required, we delete it or de-identify it in a reasonable manner, subject to any lawful retention requirement.
When this policy is updated, the revised version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we handle personal data, we will take reasonable steps to draw attention to it through the website or other appropriate communication.
We use personal information to respond to inquiries, schedule and manage appointments, assess garments and materials, prepare quotes, record design approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain business records, improve website performance, and meet legal obligations.
We may share personal information with trusted service providers that support website hosting, communications, payment processing, record management, or other operational tasks. These parties are expected to use the information only for the services they provide to us and to protect it appropriately.
We may disclose personal information where necessary to comply with law, respond to lawful requests, protect our rights, address fraud or security concerns, or support accounting and tax obligations. Any disclosure is limited to what is reasonably necessary for the purpose involved.
We may collect contact details, project details, garment measurements, fitting notes, communication records, payment-related information, and website usage data. Where a project involves redesign or upcycling, we may also process photographs or descriptions of the garment, fabric condition, construction details, and approval records.
We receive personal data from project inquiries, consultation and fitting appointments, written communications, and payment or collection arrangements. We may also generate records from assessment, quotation, design approval, work progress, and fit or finish review steps, as well as from standard website analytics and cookie tools.
We may use session cookies, persistent cookies, and related technologies for site operation, security, remembering preferences, and understanding how the website is used. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
Our website may use cookies and similar technologies for basic site functions, performance measurement, and preference handling. You can usually control cookies through your browser settings, and some features may not function properly if certain cookies are disabled.
